Terms & Conditions

Car Audio NZ Policies, Terms and Conditions of Use

Last modified March 1, 2012

Car Audio NZ provides members and visitors an easy, safe, and fun way to purchase online (collectively, the "website"). Before you continue using the Car Audio NZ website located at www.caraudionz.co.nz (the "Site") or use any of the Car Audio NZ services, it is important that you carefully review the Terms and Conditions set out below (the "Terms"). BY USING THE SITE, YOU AGREE TO THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Specific pages on the Site may set out additional terms and conditions, all of which are incorporated by reference into these Terms. These Terms may be changed or updated at any time, but you can always find the most recent version here. In the case of inconsistencies between these Terms and information included in other materials (for example, promotional materials and mailers), these Terms will always control. We recommend that you periodically check this page to make sure you are up to date.

By entering and using the Site, you indicate that you accept these Terms and that you agree to be bound by them. Acceptance of these Terms creates a binding contract between you and Car Audio NZ that you will use the Service only in a manner consistent with these Terms. If you have questions about these Terms, please contact us at sales@caraudionz.co.nz Your use of the Site and the Service is entirely conditioned on and subject to your compliance with these Terms. If you do not agree with these Terms, do not access or use the Service.

Like many other online resellers we may require the name of the telephone account holder or the verification of your address to verify the correct mailing address when purchasing products using our secure online credit card payment facility. Unfortunately, there are people who place fraudulent orders via the internet. In the case of stolen credit card numbers it can take several months for the fraud to come to light - by which time the fraudster and the goods are long gone. Consequently, we take precautions to ensure we do not supply such people in the first place. In certain circumstances this will involve asking you to provide some evidence that you live where you say you do. If you do not wish to divulge any personal information then you still have the option of paying by cheque or by direct credit. This helps protect us and you from credit card fraud occurring through the Car Audio NZ web site. We can accept payment by Visa/MasterCard only through our secure online shopping facility, over the phone, or by fax. Car Audio NZ will never ask for your credit card details to be submitted by unencrypted methods like email, instant messaging or chat. Any details received by phone or fax will be destroyed upon completion of transaction, if the transaction fails for any reason we will contact you. We will ask you for the card-validation code or value (three-digit or four-digit number printed on the front or back of the payment card) used to verify card-not-present transactions. Car Audio NZ NEVER stores your credit card information or the card verification code or value or PIN verification value data elements. As an extra precaution your PAN is masked (the first six and last four digits are all that gets displayed) when displayed in the Car Audio NZ order system giving you added trust when using our secure online credit card payment facility.

Layby Available

Layby is available by request with 10% deposit upon purchase of item/s from Car Audio NZ, the remainder of the purchase price can be paid off over a maximum of 12 weeks, a $5 setup fee will apply to all Layby's approved by Car Audio NZ. If you cancel the Layby, fail to complete all payments with Car Audio NZ, a cancellation of Layby will result in service fee being charged at 10% of purchase price (loss of the deposit), the remaining amount will be refunded to your nominated account if payments over and above the 10% deposit were paid to Car Audio NZ.


a) Car Audio NZ reserves the right to withhold or refuse warranty service whilst the purchaser's credit account is in arrears.

b) All products purchased from Car Audio NZ are covered by the manufacturer's warranty. Please check the warranty reference from manufacturers.

c) Car Audio NZ will provide warranty service only in respect to products that were supplied by Car Audio NZ.

d) No warranty is expressed or implied as to the quality or fitness of the products for any particular purpose or otherwise.

e) Car Audio NZ will not be liable for any loss, damage or injury to the purchaser or to any other person or to the property of the purchaser or any other person arising out of the use or possession of the Products.

f) Note, that in all circumstances the Manufacturers warranty is void if:

There is evidence of improper installation, including but not limited to: reversed polarity and dangerously low impedances.

There is evidence of water damage.

There is evidence of physical abuse including but not limited to cracked cones or baskets, torn surround, scratched faceplates, scratched covers or shrouds. Any item damaged in transit should be reported as soon as received. Please read below for further instructions.

If any item purchased from Car Audio NZ was not installed by a professional. We reserve the right to ask for written proof of professional installation.

There is evidence of misuse including accidental or intentional abuse. This includes but may not be limited to driving an amplifier into clipping, or pushing a subwoofer at constant high volumes.

There is evidence of previous repair by another repair center other than Car Audio NZ approved repairers

There is no record of purchase from Car Audio NZ. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.

Pricing and Stock

All prices listed are inclusive of Goods and Services Tax unless otherwise stated, or is a trade account. The contents of this website are presented on the basis that errors and omissions are excepted and that Car Audio NZ reserves the right to change any price or product specification that may result from any occurrence and that prices may change without notice. Car Audio NZ endeavors to carry sufficient stock at all times, although stock is subject to availability - if we do not have an item you have ordered in stock - we will advise you of this and you can choose from:

1.) An alternative product.

2.) We will advise a delivery date, if acceptable we will process your order when the item is available.

3.) Not process your order, and refund any money paid or that have been processed.

Product Returns

a) No product will be accepted for return without obtaining prior written authorization from Car Audio NZ and completing the appropriate claim form. Freight, handling and insurance charges will be at the cost of the Purchaser.

b) Car Audio NZ may, but is not obliged to, accept the return of any product that was ordered and correctly supplied.

c) If product was delivered incorrectly or with defects or damage, the purchaser must inform Car Audio NZ in writing within three days of receipt of the product. The notification must quote the relevant invoice number and must include all the necessary details of the incorrect delivery, defect or damage. If purchaser fails to notify Car Audio NZ, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser's order.

d) The purchaser will be required to pay to Car Audio NZ, or Car Audio NZ will deduct from any refund, a handling charge of 20% of the full purchase price (GST inclusive) of the product approved for return to Car Audio NZ. Initial shipping/courier/postal charges and return costs are non refundable.

e) Without express permission from Car Audio NZ any product that has been authorized for return must be returned in a pristine state.

f) In the event Car Audio NZ has agreed to refund for goods, the goods must first be returned to Car Audio NZ in pristine state.  Pristine state is described as all original packaging, with all original parts, nothing damaged or dirty. Products not returned in pristine state may incur charges to replace the missing or damaged parts, or non refund of part or all of the purchase price. Initial shipping/courier/postal charges and return costs are non refundable. A 5% restocking fee applies of the purchase price, courier or P&H costs are not refundable, return costs are the end users responsibility.

g) Please note that our technicians will test all returned products to determine the nature of the defect or if the item is defective at all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. A fee of $45 will be charged for Technician fees, handling, and return shipping, handling and insurance. This fee then needs to be paid before your non-faulty goods will be returned to you the customer. Please test the defective item(s) prior to sending the item back for warranty service. This will save us both time and money.

Information Security and Privacy

Customer Privacy

Protecting customer information: Checkout is done via a secure server. In addition, your credit card number is encrypted as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for any fraudulent charges made on our site, Car Audio NZ will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from Car Audio NZ.co.nz while using our secure server. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone.

Information collected: When you order, we need to know your name, email address, delivery address, billing address, and if paying by credit card, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you sign up for our weekly specials mailing list we need only an email address -- which we use to send the information you requested. By using our web site, you consent to the collection and use of this information by Car Audio NZ for the purpose it was given.

We never: make any customer details available to third parties and that includes your email address.

Customers can change the information stored: If at any time you would like to change any information in your account, just go to the Your Account link at the top right of any page and login using your email address and password. Here you can change or update your email address, password, delivery address, billing address etc.

Should we change our privacy policy: If we change our privacy policy so that it will affect you in any significant way, we will notify you beforehand, using the most recent email address we have on file for you.

PCI Compliance

Our cart is designed to meet the latest security requirements. One of such requirements is PCI compliance.

PCI is a set of strict security standards relating to storage, processing or transaction of credit card data, developed by the leading payment brands, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Compliance with PCI Data Security Standard is highly regarded be Car Audio NZ.

a) Access to cardholder data is restricted to and limited to only individuals whose job requires such access.

b) Our staff have unique ID's with computer access.

c) Paper and electronic media that contains cardholder data is physically secure.

d) There are processes and procedures to ensure management approval is obtained prior to moving any and all media containing cardholder data from a secured area.

e) Strict control is maintained over the storage and accessibility of media that contains cardholder data.

f) Media containing cardholder data is destroyed when it is no longer needed for business or legal reason and destruction is as follows: Hardcopy materials are shredded so that cardholder data cannot be reconstructed.

g) Employees are not able to use remote-access technologies, wireless technologies, removable electronic media, laptops, personal data/digital assistants (PDAs), email and internet usage is limited and controlled.

h) This policy is reviewed a least once every 12 months.

i) Employees are required to follow this policy and security responsibilities.

j) A formal security is in place to make employees aware of the importance of card holder security data.

Use of Materials on this Web Site

Car Audio NZ maintains this Web Site for information, education, and an online ordering service. Please feel free to browse the Web Site. Without Car Audio NZ prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use the content of this Web Site. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any copyright or other intellectual property right. If you are an owner of intellectual property who believes their intellectual property has been improperly posted or distributed via this Web Site, please notify Car Audio NZ immediately by contacting us: here


The material in this Web Site could include technical inaccuracies or other errors. Your use and browsing of the Web Site is at your risk. Neither Car Audio NZ nor any other party involved in creating, producing, or delivering the Web Site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Web Site. Car Audio NZ does not warrant that the functional aspects of the Web Site will be uninterrupted or error free or that this Web Site or the server that makes it available are free of viruses or other harmful components. Car Audio NZ reserves the right to make changes to this Web Site at any time without notice.


Car Audio NZ has not reviewed all of the sites linked to this Web Site and is not responsible for the contents of any off-site pages or any other sites linked to this Web Site. The inclusion of any link to such sites does not imply endorsement by Car Audio NZ of the sites. Your linking to any other off-site pages or other sites is at your own risk.

General Provisions

Car Audio NZ may revise these terms from time to time by updating or revising this posting, with the revised terms taking effect as of the date of its posting. This Web Site may describe products that are not available worldwide.


You should assume that everything you see or read on the Web Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Web Site without the written permission of Car Audio NZ. Car Audio NZ neither warrants nor represents that your use of materials displayed on the Web Site will not infringe rights of third parties not owned by or affiliated with Car Audio NZ. Images, photographs, or illustrations displayed on the Web Site are either the property of, or used with permission by Car Audio NZ. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Web Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


The trademarks, logos, and service marks (collectively the "Trademarks") displayed on this Web Site are registered and unregistered trademarks of Car Audio NZ, its affiliates and others. Nothing contained on the Web Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of Car Audio NZ or such third party that may own the Trademark displayed on the Web Site. Your misuse of the Trademarks displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.