Frequently Asked Questions & Warranty Information
Why buy from Car Audio NZ?
:: A professional web-based business
:: Our feedback is excellent
:: Superior service & prompt communication
:: Discounts for V.I.P. members, buy here, save more
:: FREE 'Gift Wrapping' at Christmas period* $10 for anytime rest of year
What after sales service can be expected?
:: Your purchase will be sent same day as payment received*
:: All our products are in stock in NZ so no waiting for items to be sent from overseas!
:: GST invoice available from New Zealand registered company
:: NO Additional delivery charges for multiple items purchased on same invoice
:: If your purchase requires attention we will endeavour to assist as soon as we can
:: Contact us prior to placing feedback as we are here to help, and appreciate your business
Do you have Layby available?
Yes, all our items can be put on layby by email request, or contact us via the 'Live Support' skype button.
Our layby terms are:
We request a 10% deposit upon purchase within 5 days from the date of sale. The remainder of the purchase price can be paid off over a maximum of 12 weeks. A $5 setup fee will apply to all Laybys approved. The first deposit as advised when layby was requested or 10% of the final price (including setup fee, shipping costs and any accessories if purchased). The remaining balance can be completed in payments of your choosing over a period of up to 12 weeks from sale date.
After the initial deposit, if the layby is unable to be completed or cancellation occurs a restocking fee will be charged (loss of deposit), any other payments will be transferred back to you minus any success fees charged to us by Trademe.co.nz unless these can be recovered from Trade Me. (Fees can usually be recovered if requested within 28 days of the auction ending and buyer/seller/Trade me agreeing to this transaction occuring. After this time the fees are generally non-recoverable so will be deducted from the refund.)
Do you have Finance available?
Yes, finance can be applied for online in conjuction with Perriam Financial Services.
Simply complete the online application, ensure you place "Car Audio NZ" in the dealer box at the top of the application to ensure fast processing of your finance. Once approved Perriam Financial Services will contact us and deposit the funds into our account and we will send your purchase asap. This can take as little as a couple of hours to be completed.
What's covered by a Warranty?
All warranty claims are handled by Car Audio NZ, brand support service centres or our New Zealand suppliers. Please contact us to issue a RMA number.
Car Audio NZ warrants the product(s) to be free of defects in material and workmanship from the purchase date for the period stated. All our warranties are usually replacement or repair of the product. If the item is unable to be repaired or replaced, then another model of similar or better specifications may be substituted. In the event repair or replacement is not available, we will issue you with a full refund of the purchase price (shipping and handling are non-refundable). For more information please refer to our Policies
Are you GST registered and can provide a GST invoice?
Yes, we are GST registered company. Attached to most orders we send is a GST invoice, usually attached in a packing slip. When you receive your package, there may be a clear slip on the outside with your address on it, otherwise you can request an invoice to be posted, faxed or emailed. Please retain your invoice, as it contains our contact details, is proof of purchase and is required in the unfortunate event a warranty claim is required.
Do you have brand, and model 'xxxxx' part number?
WHAT WE HAVE? We stock many different line items of Car Audio, LCD, HDTV, Digital Cameras & Accessories, GPS Units, LCD Monitors, Printers Laser/Multifunction/Inkjet & Fax Machines, Scanners, Games & Software, Projectors, Video Cameras, Digital Photo Frames, Laptops & Accessories, Home/Business Security Systems, wireless products & many more electronics. Can't find what you are looking for? We may not have listed it just yet.. so please ask us a questionquoting the brand and model number you require from us and we will respond as soon as possible with availability.
What payment options can you accept?
We accept many forms of payment for most products, unless stated different.
Direct Bank Deposit
Direct bank deposits through any National Bank of New Zealand Bank branch will appear immediately in our account letting us ship your order that day, *provided it's deposited before 3.30pm and email confirmation has been sent. If you don't have an National Bank of New Zealand Bank branch in your town, you can visit your regular bank and ask them to do a transfer from your account into ours. This is not instant, however, and will most likely go in overnight.
Note: Remember to ask the teller to add your name as the reference for the deposit, as this is the only way to tell what payment is for what order! If you forget your reference number, please use any other identifying details such as your name or email address as the reference instead, then let us know by email.
Internet/Phone Bank Transfer
Bank transfers via Internet or phone are usually the easiest way to deposit funds into our account. Transfers usually go in overnight, (it occasionally takes 2 days depending on the bank) providing you set them up before 8pm that day. If you are a National Bank of New Zealand customer, the transfer will be instant. Please contact your bank for more information about these services.
*Note: Transfers set up after 8pm Friday evenings or on a weekend or public holiday will be processed on the next business day, which means the payment will usually show on the second next business day. Eg. A transfer setup after 8pm Friday evening or over the weekend will be processed Monday night and will show in our account on the following Tuesday morning for processing.
Payment by Visa/MasterCard/White Label Credit Cards only is offered on all items, which makes it quick and easy to get you items on there way to you.
Sorry we do not accept cash. Please do not send cash in the mail.
We also accept bank cheque's and as there is no clearance necessary, we will send your order out the day we receive it.
Payment by personal or company cheque is accepted, note that your order will be held to allow five working days for the cheque to clear before sending out your order. If you need your item(s) in a hurry, one of the other payment options is highly recommended.
Major Bank Contact Details
Can we buy multiple items and combine shipping?
Yes, we can combine orders to save on shipping costs. Please email us if you are unsure of the cost.
What Courier do you use?
We use at our discretion NZ Couriers, Courier Post, Castle Parcels, Post Haste, PBT and New Zealand Post. All items are well-wrapped, and insured. We want your order to arrive in the same condition it was sent out in! Your order will be sent in a courier satchel, wrapped, a box or smaller items may go by post if listing shows.
Packages can be signature required track 'n' trace courier for your protection. So if there will be no one home to sign during courier delivery times, please ensure alternate delivery address is submitted so you can sign for it if required.
Please supply a physical address where at all possible as this will help to keep costs down for you. Courier Post and NZ Post are the only couriers that deliver to PO boxes and as these companies are more expensive than our other courier companies we cannot always send purchases this way, if you are unsure ask a question prior to purchasing.
To track the delivery of yor order, you'll be sent the track 'n' trace details and courier company to check the status of your order. *Updated every evening.
How long will the delivery of my purchase take?
Usually, for The National Bank of New Zealand payments received before 3:30pm, we aim to send the order out that day. If you pay by credit card before 4:00pm we will endeavor to send your parcel out that day also. Please let us know if you require your parcel urgently as overnight delivery is available by request, an additional charge for overnight delivery over and above the listed shipping prices, delivery time is not guaranteed.
Our couriers are usually overnight for main centres in the North Island, and 1-2 working day services to all main centres in the South Island, delivery time is not guaranteed. For rural deliveries, far out areas, and islands please allow an extra two or three days above the normal delivery time. Australia (3-10 days)
Is there an Urgent Delivery Service Available?
Yes with *some items, we can attempt a **1-4 hour delivery service for items if stocked in one of our *warehouses near your location. Simply call one of our staff members on the number below. (*In addition to listed Base Shipping Prices in each product listing you will be charged an additional shipping rate per item(s) before the item can be dispatched on any urgent delivery service (and cleared/viewable in our account, verbal confirmation by phone is required).
Whether its across town or across the country via road or air we will try our best to deliver urgently. **Christchurch, **Wellington or **Auckland cities. This is a service offered to *every customer and *most items that are currently available. This is stictly "on demand" and requires personal attention from us via a phone conversation (no email requests will be promised/delivered unless with prior 48 hour notice confirmed).
We will endeavour to deliver items correctly addressed to addressed within the target time of each service and area service is required for. However, we do not guarantee delivery of your item within these delivery targets.
Booking options -
Simply call a number below and quote the product, and or invoice/order number that you would like to check if urgent delivery service is available. Our office phone is manned Monday - Friday 9.00am - 4.00pm. Closed Weekends & public holidays. Once we have been reached we can assertain and advise availability and cany additional cost we would require payment for, and you will know within 15 minutes by return call from our staff.
09 424 5180 - Auckland Office
Special shipping requirements
If you have any special requirements with regards to shipping/delivery (e.g you're buying it as a gift), let us know prior to the item being dispatched and we will try our best to assist.
Can you offer Gift Wrapping? is it still 'FREE' at Christmas?
Yes, 'gift wrapping' is free from November 1st - December 15th every year, $10 for rest of year.
FREE GIFT WRAPPING*: Buy an item as an Christmas present now, pay in full, and we will gift wrap for FREE. We will then ship to your desired address approx 10 days before Christmas Day allowing plenty time for arrival and for you to put under the Christmas tree or tuck away out of site. When you use our checkout, simply place a comment requesting this item is to be "Xmas Gift Wrapped" please. We will double wrap the item: Xmas Paper and Brown Paper over the top to ensure safe delivery, and any family members unaware of the contents. (*Allow extra 1-2 days for immediate delivery after purchase. Note: *Larger items may not be capable of gift wrapping due to the packaging and transport requirements eg. LCD TV, etc 'Gift Wrapping' *not available).
What if I'm rural, do you charge extra?
We do not charge any additional fees for rural deliveries.
Note: Rural deliveries will take an extra two to three days above the normal delivery time, as it has to be passed on to the rural contractor. If you're in a hurry and need your order sooner, please arrange a non-rural address or arrange to pick it up at your nearest courier depot prior to the item being dispatched.
Am I rural, how can I tell?
If your mail is delivered by the rural postie, then you are most likely to be rural delivery, or contains RD in yor delivery address. Some items going to the islands may also be delayed by "seemingly rural" address? (-:
An automatic email will be sent the evening your order is dispatched. This email contains information on when the package was sent, what address it was sent to, what courier it was sent on and your tracking number.
Can I pickup my order?
Sorry! we are an online business only, our warehouses do not currently have a showroom or collection facility available. We offer a prompt, and reliable service that are sure to meet your expectations.
Car Audio NZ complies with the Consumer Guarantees Act and stands by all its requirements. If a product is faulty we will endeavor to rectify the situation as soon as possible.
1) Faulty product will be returned back to us at the customers cost with a complete written description of what is faulty on the supplied RMA (Return Merchandise Authority) form, which can requested by email from Car Audio NZ. This helps us to identify what is wrong and process your return more efficiently and smoothly.
2) Car Audio NZ reserves the right to repair or replace the goods within a reasonable length of time, in some case this may need to be extended if parts are unavailable. In the event that your product cannot be repaired or replaced we will offer a refund of the purchase price, excluding freight, and return shipping costs incured by the customer. Every effort will be made to comply with your requests where possible.
3) Car Audio NZ
reserves the right to inspect all claims of faulty product. If the product is found to be in correct working order, the customer will be contacted with our decision.
4) For more information about returns please refer to our Terms&Condition